Customer Testimonials
Was requested to replace the shotgun side airbag as a recall. Got scheduled and got in as promised and the truck was completed sooner than expected. Great job.
Satisfied, price actually came in lower than estimate. The service ck in was alittle confusing for my first time .
They overbooked their appointments so it took longer than expected but everything else was fine.
My “08 Dodge Caliber was misfiring.WB diagnosed, moved spark plugs, replaced coils. They were experienced, fast, fair & affordable! This is my new car service provider & I give them a rating of “10”.
Recently purchased vehicle from WBCJ very good experience would recommend !
Took a few days to get my car serviced, but they were transparent about the timing and informative about the service needed and the cost.
I am very happy with Witten Brothers. I actually take my Toyota and Hyundai to this location for service and inspections because I trust that they will do the work required and only the work required. They are honest and do great service. I have also had this vehicle repaired at this shop before. It was done right the first time.
Great service, honest and helpful!
Great service, great people! Evan was super helpful in showing the ins and outs of my dream car. Him and his colleagues took the time to answer any questions my husband and I had with a smile! I greatly recommend everyone at Whitten brothers.
My experience at Whitten was nothing short of exemplary. My salesman Larry “Baseball” Cupp was friendly and extremely knowledgeable. The rest of the team was so easy to work with. Finally, the Jeep is absolutely awesome. I couldn’t recommend them more.
The only place to buy a car in RVA. Such great service and importantly even better people.
We just purchased a new 2022 Ram 1500 4x4 Laramie from Whitten Brothers off of Midlothian. In these trying times of pandemic shortages and high inflation it was nice to find a Company that still looks out for the customers. Providing a good choice in selection of vehicles and options with fare pricing. I would highly recommend this Product (Ram truck) and this dealership Whitten Brothers. Personal and professional, Sales and Financial staff. We thank you all for you help and services.
Very professional staff. Appointment honored as scheduled. Recommend highly.
My Jeep Wrangler Rubicon unlimited had developed an engine tap seemingly out of nowhere and I knew she (My Rubi) needed a little TLC. Being new to the Richmond area, I needed to find a dealership that could fix the issue and be a future point of contact should I need service in the future. Whitten Brothers Jeep fit that bill. Service was timely and everything that that my point of contact, Adam, advised that my Jeep needed was explained in detail and subsequently addressed. Adam advised that he would have my Jeep fixed and returned to me asap. Whitten ...
Very professional staff. Good customer service.
The only place I go great staff all of my needs are always taking care of
Repairs were explained and completed as stated
I bought my Jeep here and had an excellent experience
Adam and everyone at Whitten was so nice! They were efficient and through. Communication was great too. I would highly recommend them!
They were very efficient. I did a walk-in for an Oil Change and it was ready sooner than they told me upfront. They also vacuumed my front floor of my vehicle, that was a nice surprise. Thank you!
The service team was efficient and friendly
Whitten Brothers service department always delivers on time excellent service.
First- let me state, everyone I came into contact with was either cordial or downright nice. That being said, their system is flawed. An appointment, most anywhere else in the world, means you are seen on or near the time you make an appointment. I made an appointment for 0830, a week in advance for an oil change and tire rotation under the Jeep Wave program. Simple enough. I get there promptly at 0826 and I am told that the appointment only means I can see a service rep at that time (read into this, I get to wait in whatever line ...
Good service. Fast, friendly, and professional associates. It was easy to get a rental car while my car was being serviced. As promised, I received a phone call when my car ready. The entire process was good!!
My service leader gets a A+! If memory serves me right his name was Chris? It was raining this day and he was thoughtful to drive my car into the "docking" area once service work was complete to avoid me getting wet! He also noticed mud when opening my door so he quickly cleaned it up! What I most appreciated about this oil change experience is the communication! He taught me about Mopar and my car plan benefita in detail. I'm very grateful for the customer service!
Tracey from the service department provided exceptional customer service. I was constantly informed every step of the way on the status of my vehicle. This location even have its own rental department in case your vehicle takes a day or two to repair. All around best dealership I have ever had the pleasure of work with. Tracey thank you for the phenomenal experience. Lavar
karyn and jeanne were very helpful and communicative throughout the entire experience. i am thankful that they made everything so comfortable and answered any questions i had. i trust my vehicle with them
My 2014 Dodge Grand Caravan wouldn't start. Had it towed to Whitten Brothers. The service representative Tracey was very helpful. I got a call later that day telling me what the problem was and how much it was going to cost. Next morning I got a call telling me it was all set. Picked it up that afternoon. Great service.
nothing but great service and people!!
I was having issues with my Jeep Cherokee and once I explained the issues to the female that took me appointment, she explained all my options and also gave me some other things I could do. I took my Jeep in for an O/C & Rotate. They had a lift driver take me home and pick me up. My technician was in training so his trainer was doing most if the talking. My Jeep is running better now but I still need to take it back to get the other issue taken care of. Everyone I dealt with was ...
Wonderful service! Awesome peoples.
Great service with a smile for a walk in state inspection.
Great job by Keith, Ash and Adam in service with our vehicle! Went above and beyond with entire process! Definitely recommend! Thanks again guys!
Great working with Tom in sales! Super quick and easy purchase. Great service department as well. Thanks Nick for the quick fix!
I just recently bought a new vehicle from here and purchased accessories to be added. Everyone I worked with from the beginning was extremely helpful and educated. They helped guide me through the process and get everything completed in a timely manner. All of my questions were answered and this was a great experience! I’ll definitely be purchasing vehicles from here in the future and will be servicing my new vehicle here.
Great experience purchasing a Scion FR-S here! Highly recommend to anyone buying a new or used vehicle!
Everyone was extremely friendly and helpful!
My salesmen was awesome,. Very nice he knew a lot about the vehicle and was willing to answer any questions I had
Very satisfied with the service!
Great service department !
Great place! Great service! Blaire is the best!
Kierra in the service department was very helpful when I was inquiring about the service history of a vehicle that I am looking at purchasing.
Excellent customer services throughout entire process, Daniel O'Reilly was amazing. I purchased my 2021 Ram while I was deployed and my wife had to come up from NC to pick it up, Daniel was always there to answer all our questions and help with whatever we need. Would recommend to anyone and would purchase from them again.
I'm really loving my new Mazda CX5. Thank you Whitten Bros. And Melvin Roberts for all your help with my purchase !
I was some what satisfied with my service. In the past, they away top of the antifreeze the power steering and everything else. Every oil change they are supposed to grease then front axle. This time they didn't Wonder why
Happy to get my 300 repaired due to a battery pull. I had experienced this problem for almost 2 years. Really appreciate the work, the professional manner that it was handled, and the follow up. Keith, the service writer, was excellent. Thanks
Wonderful experience. Adam was responsive and checked in frequently.
Very kind and attentive. Moved pretty quickly as well.
I am usually able to get my car service when I call.for an appointment. They are very courteous and polite when I pick up my jeep. If I ever need a SUV I would buy it from them.
Everyone was professional I waited on my car to be serviced it was quick and price fairly
2017 RAM 2500 Tradesman - 6.7 Cummins The staff worked with me to get the parts i needed and install them quickly and professionally fix my issue. Jason, the service manager, was excellent to work with and made sure everything was done to plan and kept me in the loop. Will be returning here for regular service in the future.
Hope G. Helped me, and Evan was my salesman , nothing but first class helpful people here at this dealership. Welcoming toward veterans as one myself I was well taken care of , very happy with my purchase and warm hearted environment as well. 10/10 !
Unlike many dealers I visited during my vehicle search the folks at Whitten Brothers of Midlothian actually seemed interested in my business. They were not aggressive but were definitely on the ball. Abdul was a great salesman, he listened to what we were looking for and he had a lot of knowledge about processes. When I told them that I could get more for my trade-in at Carvana than they offered nobody tried to talk me out of it, they in fact encouraged me to take the better deal because it was in my best interests. I really appreciated that ...
