Customer Testimonials
2017 RAM 2500 Tradesman - 6.7 Cummins The staff worked with me to get the parts i needed and install them quickly and professionally fix my issue. Jason, the service manager, was excellent to work with and made sure everything was done to plan and kept me in the loop. Will be returning here for regular service in the future.
2017 RAM 2500 Tradesman - 6.7 Cummins The staff worked with me to get the parts i needed and install them quickly and professionally fix my issue. Jason, the service manager, was excellent to work with and made sure everything was done to plan and kept me in the loop. Will be returning here for regular service in the future.
I brought my jeep here for service after buying it 30 days prior from a different company. Turns out it needed a new transmission and due to the global supply chain issues, it took over a month to get the parts in to fix it. During that time, all the staff in the service department were the most amazing people I could have asked for to assist me with this painful waiting game and issues with the dealer I actually bought the car from. Victoria was my service adviser. Her and her boss, Jason are truly the reason I'm writing ...
I stopped here on the way after picking up my new-to-me Chrysler 300 from Newport News and driving to DC. The BMW dealership I bought it from (Casey BMW) didn't bother with an oil change even though it was overdue. I called Whitten Brothers on a whim to see if I could get an oil change on my way and they were more than accommodating. I drove over, dropped my car, and waited outside. Jacklyn texted me the whole way through, sending me photos and updates of the car. She was upfront with pricing, and the work was done in ...
Took my van in this week for an inspection and oil change. They were prompt and efficent. I'll continue to use them. Everyo e ia very friendly.
First class place , as a veteran I was well taken care of here. The staff was all so welcoming with my dad and I. Hope G. is amazing I’d give her a 10/10 for it all, she really looked out and made sure my purchase was truly for me, was very happy leaving that lot in my new ride, definitely would pass it on to choose whitten!
Always great!
I brought my Jeep Renegade to Whitten Jeep in Midlothian. They had reserved the rental car for the day I would be without my vehicle. The Recall work was done quickly and they had me in my Jeep the next day. I highly recommend them for service for my Jeep
Tracy was my handler and she always do an outstanding job. She kept informed as to what type of complications they ran into or changes to the estimate that had to be made. Tracy is a wonderful CSR. Thank you Whitten Brothers.
Great and quick service. Adam is an awesome Service Advisor and his technician is very knowledgeable. My car is always returned prior to my “promised” time.
Kudos to Adam! He was polite, professional, thorough & kept me informed on progress.
Adam was polite & thorough n getting recalls & issues taken care of. Kudos to Adam!
They took very good care of me in service
Had a problem with my JEEP and Keith took great care of us! Definitely recommend Whitten Brothers!!
It was great that the manager was NOT there. Rather then the shorter guy who is kinda newer. He is awesome. Treats everyone the same and downs r come off like he owns the place. Thanks man!
Keith was/is amazing. For over 2 years no one could tell me why my check engine light was on. Keith found it right away. So impressed with Keith and Whitten Brothers. Will always bring my Jeep there.
Everything went well. I went in to get a new key fob programed for my truck. The whole team greeted me as I walked in. The whole process took about 45min-1hr. Highly recommend!
First attempt didn't help but they have ordered parts. We will see how it goes the second time. My service manager was very upfront and communicative.
I recently purchased a pre owned vehicle from Whitten Brothers. I was an as is type sale. A week later the drivers side headlight went out. Amazingly the headlight and module cost $2600. Modern engineering. I spoke with Harrison Whitten GM who, although they have no real responsibility, put me with the service manager Jason Vaughn to work out a mutually equitable result. They turned an unfortunate experience into a loyal customer experience. Many thanks the Mr Whitten and Jason Vaughn.
GREAT experience from start to finish! We drove from 2 hours away to purchase our Ram 1500…and would do it again no doubt!
These are the 3rd and 4th cars I've purchased from Whitten. Always great customer service from the actual date of purchase and beyond. They take care of their customers and work hard to make the deal happen. Everyone is a pleasure to work with. They've got a lifetime customer in me.
El vendedor fue practico y resolvio lo que necesita y unas horas sali con mi ram 1500
Wesley was awesome and super friendly and patient! He was extremely helpful and made my decision to choose a vehicle a breeze. Thanks Wesley!
Done as promised and earlier than promised
Victoria was top-notch all through the service work I was getting done on my Jeep. She kept me informed with any changes that occurred. Thanks Victoria!!
Hope G. Helped me, and Evan was my salesman , nothing but first class helpful people here at this dealership. Welcoming toward veterans as one myself I was well taken care of , very happy with my purchase and warm hearted environment as well. 10/10 !
This was the easiest car buying experience I've ever had. They were all professional, and Evan was immensely helpful and accommodating.
Unlike many dealers I visited during my vehicle search the folks at Whitten Brothers of Midlothian actually seemed interested in my business. They were not aggressive but were definitely on the ball. Abdul was a great salesman, he listened to what we were looking for and he had a lot of knowledge about processes. When I told them that I could get more for my trade-in at Carvana than they offered nobody tried to talk me out of it, they in fact encouraged me to take the better deal because it was in my best interests. I really appreciated that ...
Amazing Service Team! New to VA - Paul went above and beyond to quickly and efficiently provide service. I will be returning and will likely look to purchase with the team in the future. Thank you, Paul!!!
Just had my Jeep Grand Cherokee in for "engine light" diagnosis. The service was prompt and through. The mechanic did a great job to sort out the root a cause of the warning light. The service advisor Tracy did a super job keeping me informed on progress so that I could plan when I might get the Jeep finished. This is my 6th consecutive Jeep. Jeep makes fantastic vehicles and Whitten is a first class place to purchase a Jeep and a reliable place for service!
Good Service and a friendly staff.
I came in for an oil change and Chris was in his usual helpful mood! Plus, I was in and out in less than an hr. I definitely be back!
I had the pleasure of meeting and working with Keith whom I must say is a kEEPER for Whiten Bros. He kept in contact with me throughout the repair of my car, very knowledgeable, very very helpful on suggestions on each repair issue, so easy to talk to, loved his calm spirit. Again I say Keith is a KEEPER. I would recommend anyone to Keith at Whiten Bros .
We ordered our truck and it is amazing. Bruce was our salesman and he couldn’t do enough for us and kept us informed on the progress of our truck. I recommend Whitten Brothers and Bruce to anyone looking to purchase a Ram.
I took my car in for a diagnostic check after a couple of stallouts. The service team was able to check out the entire vehicle in no time and give me a full picture of what needed to be looked at. They helped me figure out the best prices for parts and get my car up and running. I even had my own "case worker" Adam and he was stellar!
Their Service Department is just amazing. Very kind and professional. They keep you posted on what is going on with your vehicle while you are waiting. Everyone I have interacted with have been so kind and knowledgable. Makes a difference!!
Friendly staff made the process seamless!
I had a great experience purchasing my 2021 Ram bighorn edition. Evan and his entire team worked incredibly hard to get me the best price possible. The customer service was outstanding. I will be back. Go see Evan!
courtesy, professional service and efficient
Worked with Megan over the phone to set up the appointment, and then with Chris Golden at the dealership. Chris was friendly, knowledgeable, and easy to work with throughout. Worked with Hope in finance, and she was great as well. Would certainly recommend them!
Easy to drop off the night before for an oil change and let you know via text or call when it's ready. Never an issue and too easy.
Mr.John Tillerson referred me to come there for auto service and I greatly appreciate accepting his recommendation.Very Professional, courtesy, very helpful in regards to educating/providing insights in regards of how best to get you in and out,vehicle serviced in the most efficient manner....I personally interacted with Chris Simmons @ Whittens Brothers/Midthlothian Turnpike Richmond,Va. Also, Margaret and Abdul Matin Khalili were great in assisting me.Each staff member that I interacted with were phenomenal. And best of all I was in and out of there within an hour.Great place to have ur vehicle serviced ...
The staff is amazing!
The team made buying a car a quick and pleasant process.
The staff was very friendly and accommodating answered all my questions.I was very impressed.The work was done in a timely manner.Will definitely return if the need arises.
Staff friendly, Sales person wasn’t pushy and listened to expectations and honored them.
Service department is top notch. Awsome experience.
Quick, Efficient and best pricing suggestions.
Came on a Saturday for an oil change... Chris said that there were several people in front of me and the wait time could as long as 2 hours.. I asked when would be the best time to bring my jeep in and he said that he would set aside a time on the following Wednesday for me at 12:00 I arrived on Wednesday at noon and they took me right away.. I was there about 15 - 20 minutes.. thank you Chris! Good job!
New to the area and needed to have my 2018 GC serviced. Tracy was awesome.. Great Communication thru out the entire process was second to none! From booking the appointment to the drop off process all the way up to the quick service and easy pick up. I hope i don’t need to bring my Jeep in that often but when I do I will certainly always use Whitten. Now if they owned a Honda dealership that would help because I can’t get either of the local dealers to return any of my calls..
Whitten is my go to for new car purchase and for service. Been going for 10 years. Never any issues and they always let you know what’s going on.
Great experience start to finish. Picked up a new 2021 Grand Cherokee L and couldn't be happier.
Everyone at Whitten was very nice and helpful. I was on my way within an hour and a half. Work was completed. I was in for routine oil change, state inspection and tire rotation. I asked Keith about a vibration when I would get to a certain mph. He suggested they balance my tires. And now it rides as smooth as the day I drove it off the lot. Awesome 👍😊 Thanks guys. Terry R
Outstanding experience, from initial contact through driving off the lot with my new (pre-owned) vehicle. On-line contact was met with prompt, friendly, helpful, connective responses. Setting an appointment to test-drive the vehicle was easy, and they let me reserve it so it couldn't be bought out from under me. I was on the lot maybe a minute, admiring another (much more expensive) vehicle when a sales rep approached me and asked if he could help, and did I have an appointment. He wasn't pushy, just eager to help. I told him I had an appointment with Willie, and ...
I always had pleasant experience with Witten Brothers using both auto and sales department. Appreciate the great, friendly customer service with excellent job done!
The recall tailgate computer module update was completed quicker than I expected. Tailgate seems to work great, now. Another update was also completed. Friendly staff, & by far, my favorite dealership. I appreciated the free loaner car. Good folks to do business with!
Service center staff very friendly and helpful.
Very professional and courteous staff. Especially my guy Chris. He took care of me start to finish
Awesome place for your jeep car repairs, awesome service and Chris was outstanding.
Very professional and quick.
Had my 2013 Jeep Grand Cherokee serviced recently and Tracy provided such excellent service that I am making this dealership my vehicle home. She was very professional and kind. Have visited 3 other dealership and was not impressed. Tracy gets all the koodos!!!!!!
