Customer Testimonials
It was nice easy experience with nice workers and staff. Had me in and out!
We had a great experience working with Witten Brothers. They were courteous, efficient, and knowledgeable.
I bought all of my cars from Willie Stewart and I’ve had the best experience possible. I wouldn’t buy a car from anyone else.
This dealership was the best experience Everyone is friendly and knowledgeable and the customer is the number one concern
I am very happy with the work they did on my car.thank you very much.
From the salesman Bruce to the owner and the finance guy Mike this is the place to go for you used/new car needs. Excellent service all around and they will help you get in your dream car as best as they can
Very quick. Good service. It took less than I was told. Good communication. I recommend,
I have been a customer for years. I take two cars to be serviced. Keith always takes care of us.
The Whitten experience was quick and efficient. It was what purchasing a vehicle should be like!
Brought my Jeep in for some warranty repairs and also an inspection. The service advisor kept me aware of what was going on and serviced the vehicle as needed. Experience was excellent!!
Evan was great to deal with helpful and handled everything professionally Michael did finance and made everything go smoothly and efficient Jeff the manager finished it all up Great experience with everyone at WHITTEN Would definitely buy there again. Looking forward to the next purchase Will tell everyone where to go .was definitely worth the 2 hour drive
Evan was excellent salesman straight forward, great to deal with Michael took care of finance work very efficiently Jeff the manager backed it all up Would buy there again. Was worth the 2 hour drive WHITTEN BROTHERS keep up the excellent customer service looking forward to dealing with you again.
Evan was so easy to work with! Honest, helpful, not pushy, efficient, personable, and super friendly! We visited the dealership to look at a used vehicle and he made the entire process seamless. We had my 6 month old daughter with us and he made sure we were in and out as quickly as possible. My husband and I thoroughly enjoyed working with him and we will be telling all our friends to ask for him at the Whitten Brothers of Richmond dealership. 10/10!
Let me say my salesperson conner was fantastic. Conner was friendly and answered any questions that I had. Ray the general manager was very accommodating. And provided good customer service. Love my new jeep. Thanks Whitten brothers.
It took them several tries to finally fix my anti-theft engagement issue. It took almost two months and three trips to get it done. Does seem to be fixed finally so thats good. Beyond it taking forever to fix, there was a lack of communication and follow-up throughout the entire process. All in all, it is the same old same old with dealership mechanics which is why I try to avoid at all costs...sadly seems cars are becoming more and more proprietary forcing us to take it to the dealerships 🤔
2nd time i didn't get vehicle back even with appointment. First time it was end of day after being there all day.2nd time didn't get back until next day after being without my truck for almost two days.the truck still has backlash after a repair was done.
Great experience and great work love it
Service department is always polite.
Friendly people who got me in and out for drop off and pickup, quickly and efficiently.
Overall was a fast, easy, plesant experience. The sales associate Abdul was terrific, very knowledgeable and very personable. I would diffently refer Whitten Brothers, ask for Abdul.
Took the vehicle in for a recall 95B. Almost everything was perfect, but the technician lacked the proper skills to effectively do the job. He failed to do the inspection correctly. He failed to properly troubleshoot a sound issue and disregarded the customer concerns. They need to train their technicians better
Always great service from this guy. Real people friendly. Cool guy.
Excellent service
We love this jeep/dodge location! They are prompt and polite. I like the walk-thru video from the mechanics. Tracy in Service is wonderful. She listens and takes care of any concerns.
My first dealings with their service department was excellent! The advisor, Joseph was courteous and got me in and out quickly. The facilities were nice and comfortable. So far so good!
Excellent service as always. Highly recommend Tracey (service advisor) & Josh (tech) outstanding.And can’t forget Jason (service director) been using them for many years.. keep up the great work and friendly people.
Every time I come here I know my car will be taken care of. It’s hard to find a car shop that can get the job done with no bs. I’ve found that place and it’s Whitten.
I recently had the pleasure of working with Michael at Whitten Brothers Jeep Chrysler Dodge, and the entire experience was nothing short of outstanding. Michael’s deep knowledge of vehicles, combined with his professionalism and smooth, welcoming personality, made the car-buying process both enjoyable and stress-free. He took the time to understand my needs and explained every detail with clarity and patience, ensuring that I was confident in my decision.
Equally impressive was the dedication of manager Robert, who worked tirelessly to secure a deal that was perfectly suited to my needs. His commitment to finding the right solution for ... Read More DealerRater - Feb 28, 2025
Not all dealerships are the same. This dealership is top notch! We drove from Virginia Beach to purchase a vehicle and from start to finish Michael Martin and Rob King were professional, knowledgeable and transparent. There was no typical salesman push to do anything we didn't want to do and we greatly appreciated that. Excellent buying experience, highly recommend 10/10!
Great experience! Evan & Charlie were wonderful. Love my new jeep! Thank you!!
Very professional and organized!
Great and punctual service.
Great service! Appreciated the support via online service video, ability to accept/decline services and pay online rather having to chat back and forth by phone! Thank you!
Evan did a fantastic job helping me to locate and secure my car of choice. He was knowledgeable about the car and its features. We test drove 3 or 4 different cars, kept in contact about new inventory, and discussed price points within my budget. It was a great car buying experience with a professional salesman. I’d recommend anyone in the business of buying a car to choose Whitten.
5 stars all across the board.
Fast courteous service
I have always found Chrysler service to be very helpful
My experience with Whitten has always been great. They are one of the better Dodge dealerships in the area. They’ve been servicing my Challenger and Ram 1500 for years. No issues here…
Bruce (BBQ) was awesome and I'll definitely do business with him again in the future.
Great service! We have dealt with Paul Tracey and Blaire.
Great service
Great buying experience!
We recently had our van serviced at Whitten Brothers and had a great experience. It was easy to schedule the appointment online and working with Blair and the team was a breeze. They were focused on ensuring quality of their work which we really appreciated. We will definitely have future services done there and recommend them!
Great service and Adam was very helpful. I needed my car at 1:30 pm and it was a drop off and Adam had it ready at 11:30
Good service very easy to schedule appointments Blair is awesome and car only took about a day first dodge car I owned and first time going here and will definitely be back!
The service department was very accommodating. I didn’t have an appointment and they got me in quickly.
Great customer service and experienced techs!
AES (Always Excellent Service) by the Whitten Service Department!
Give Adam a raise!!!!! His customer service was excellent. He kept me informed of the status of my car at all times.
The service department in its entirety are such a pleasure to deal with! From Blaire getting my Jeep scheduled and keeping me in the loop from start to finish, Conner providing a quality, clean and rapid repair and Jason overseeing all aspects including warrantable items to make sure my experience was top notch!! You cannot beat this service team!!
The service department in its entirety are such a pleasure to deal with! From Blaire getting my Jeep scheduled and keeping me in the loop from start to finish, Conner providing a quality, clean and rapid repair and Jason overseeing all aspects including warrantable items to make sure my experience was top notch!! You cannot beat this service team!!
Awesome team! Thank you for the communication, updates, and the best service. Happy holidays!
I hate buying a car. It seems like you are there forever and really never get what you want. The process here was much different. It was smooth and simple. No pressure and they got me the price I wanted. Highly recommend them.
Robert King was a wonderful salesman and walked me through the entire sales process and was extremely courteous, professional and friendly
Good customer service and quick response
Adam, the service writer was exceptional and the work and quality of the work was excellent.
Excellent service experience, Joey the service guy was a pleasure to work with. My first visit to Whitten, I'll go back
Made sure all service was completed and I was completely satisfied. Thanks
The dealership was fast to service my car,and return it to me.That morning they even paid Uber to drive me home,and back to the dealership. I was so happy. 😀
Very good service department. A little expensive but very good. Bret
Great customer service, fast and friendly!! Highly recommend to anyone, especially in business they will take care of you properly making sure you get back to work!
Incredible experience every time! They have amazing customer service & attention to detail. I've had my jeep serviced here for all 3 years of its lease, and they are wonderful at giving balance to what's required and within your budget. Definitely impacts my decision to purchase or lease jeep in the future. Thank you all for the true southern hospitality!!!
I was there for a State Inspection, seen in a timely fashion. Short wait in a pleasant waiting area.
Adam Fogg always takes great care of me when I bring any of my vehicles in for service. He is responsive to all my questions and keeps me up to date on the status of my service.
Excellent service. Adam communicated very well with me.
The team let me know a great time to get my oil changed. The service was quick!
Adam, Ashe, and the crew at Whitten are always polite, accommodating and effective in servicing our vehicles.
I actually had a bette experience with service than any other place! And I love that it’s up to date with texts status and see exactly what’s ok your invoice. Waiting room was great (there are 2)