Customer Testimonials
I’ve been going to Whitten Brothers on Midlothian Turnpike since I bought my Dodge from a private owner. Scott as my Service Technician and Tracy as my Service Advisor, are truly amazing! I trust both of them completely. Each and every experience has been top notch. My team keeps me 100% in the loop of all that goes on with my service needs, along with making sure that I am comfortable with every minute that I wait. It just doesn’t get any better than that. They explain exactly what I need and the process of it. Every visit, not ...
They were very understanding and accommodating even giving me a rental car while fixing the problem. My car now drives smoother than it did before.
Willie and the whole staff were amazing! They made me feel like family and were all so honest and kind. They taught me a lot about car buying and made me feel beyond comfortable with my purchase. They have great personalities and the best humor! Thank you so much guys.
Everything went smoothly. They have of added a market like adjustment- by adding a window anti-theft etching. But it’s a insurance reduction. Only issue I have is a mismatch between my loan approval and what I received.
I came into the collision department with a problem I was told by a previous employee would be taken care of when he was actually being deceitful just to get the commission. But the fantastic employees, from several departments, worked as a team and solved my problem and made it right!!! Nice to know customer service and integrity still exist!! And it very well exists at Whitten Brothers in Midlothian, Va. Thanks Y’all!! Cindy
Brought my 2018 Ram truck in for ABS light and traction control. It has been a problem since I purchased the truck new as this was the third time in three years that this issue has happened. Adam was my service writer and after explaining the issue, he thoroughly documented the situation. He even spoke to the mechanic who understood there was an underlying problem causing the issue. I was very pleased they took the problem very seriously and replaced not only the ABS pump but also changed out the ABS module, which the other dealer did not do. Adam kept ...
Had quite a bit of work done this time. Whitten is the only shop I have let repair my Jeep since I bought it in 2013. Thnx!
Wonderful organization. Salesman Chris made it so easy and was very concerned that I got just what I needed. So grateful to everyone.
Whitten Brothers Dodge did a fantastic job figuring out why my headlight wasn’t working. They fixed the problem and did a great job communicating with me through the whole process. The repair was done quickly and for a reasonable price.
Great experience at Whitten. Very pleasant and quite eager to satisfy.
Always a good experience with Whitten, good communication. Blair was super helpful and kind.
Service writer was very efficient and curteous. He offered bis advice in the issuses I was having with the car. He understood my concrns without predige. He had all the issuses resolved for me During the appointment. Look forward to working with him again.
Great service!
The service department has taken very good care of my car. They have always been thorough and patient as well as professional.
First time using the Express Lane for an oil change and tire rotation and I was pleasantly surprised to be greeted promptly and the services completed within 45 minutes of my arrival. I’ll be back for sure!
I went in to purchase a new car due to an accident and was give a welcome greeting with some the best personalities. A gentleman by the name Abdul help me find my dream car. His charisma, professionalism, willingness to work with me were top notch. Definitely looking forward to returning for future purchases
I enjoyed purchasing my 2022 Dodge Challenger from Whitten Brother’s and they deserve all five ⭐️⭐️ ⭐️ ⭐️ ⭐️’s. I mean this Challenger was already 🥵 Hot but would made it special to me my incredible sales Bruce Anderson threw in bottle of BBQ hot sauce on the side that made it fire 🔥 . I can’t wait to purchase my next car or truck from Bruce “BBQ” Anderson at Whitten Brother’s as long he got the sauce I’m sold !!
Very nice, was treated with respect, very helpful and they found the vehicle that we wanted, drove out of jurisdiction to pick it up for us and we love it. Highly recommended.
Finding any ol' mechanic or service center is as easy as hitting the broad side of a barn. However, finding ones that are professional, excel at what they do and make their customers a priority is a rare occasion. Whitten Brothers take great care of my truck and I always know I'll get fantastic service at a reasonable price whenever I need to take my vehicle in for an appointment. Tracey and Victoria are outstanding members of the Whitten Brothers family and make communicating with service team hassle-free.
Bruce “BBQ” was a great salesman for me. He went above and beyond for me and continues to check on me to this day.
Whitten Bros customer service workers & salesman Daniel were very professional, helpful in getting me the Jeep Compass I wanted & purchased. Thank y'all for the great work assisting me.
Bruce, my service manager, was in touch with me the whole time updating me as to what was needed. They made everything super easy for me which isn’t always easy because I’m not always in town. Thanks again!!
Great people. Easy to work with.
Very helpful and professional in getting my radio replace under warranty
We have been very happy with the customer service at Whitten brothers. They did a great job diagnosing and repairing our van.
I had the best experience with Harold Toast! He answered all my (millions) questions, phone calls and was very prompt. I felt like he took time out to make me feel comfortable and made sure I was getting everything I wanted. He followed up with me making sure I was loving my new vehicle & if I had any issues/concerns. If you need a new ride go see Harold for sure!! Highly recommend him. Thanks again
Willie Stewart was fantastic to my wife and I. We purchased a 2022 Jeep Grand Cherokee on 8/1/2022. He and Hope Gillespie took very good care of us. No pressure sales. Polite and professional. As a matter of fact - they were so good I came back one week later on 8/8/2022 and bought a 2022 Jeep Gladiator. Very happy with Whitten Brothers. Jim and Dawn Kocot
Great communication, very organized process with scheduling and car rental.
Everyone at the dealership, especially Ryan, was very professional and helpful. I really appreciated the process and chilled engagement.
Excellent service and communication. Staff is friendly , helpful and knowledgeable. Adam in particular went out of his way to answer questions and ensure I was satisfied which I definitely was !
Whitten Brothers gave us the best service experience we’ve ever had. Our service advisor, Adam, was knowledgeable, communicated constantly, and accommodated both body repair and regular service for us. The work performed was outstanding, and Whitten Brothers even recommended we wait on a service item until it was absolutely needed! They could have tried to pressure us into it like some dealers would have, but they were respectful of our spending. All around amazing experience and we are a customer for life!
Extremely helpful and communication was excellent.
Excellent Sales Associate in Kate as well as the Finance Manager and General Manager. No pressure sales and well worth my trip from Poquoson to Ashland. Ashland may have grown immensely, but Whitten Brothers was still a smaller town buying experience. Ignore the big, loud radio and TV commercials and see for yourself. I highly recommend them. Oh, and a Ram 2500HD 4x4 is a nicer driving truck than the other brands. They also had some nice Jeeps, so we may be back 🙂
2017 Ram 2500 Diesel had oil leaking from front engine cover and crank seal. First appointment took over a week due to awaiting parts. After pickup , the leak was slowed but still present so a second appointment scheduled. The work was done in one day and leak fixed. Knowing how resealing the crank seal can be, I know they can be a pain and may take multiple “fixes”. All work covered under warranty and had a loaner vehicle to boot. Overall pleased with the friendly courteous service and would recommend.
Very happy with the service Willie provided He has a great understanding of the product and took the time to explain all the bells and whistles. He added such value to our purchase. Very easy process. I would highly recommend Willie to my family and frequents .
Very friendly and helpful people. Glad I "happened" upon the dealership and they had a vehicle I have wanted all my life!!
Was requested to replace the shotgun side airbag as a recall. Got scheduled and got in as promised and the truck was completed sooner than expected. Great job.
Satisfied, price actually came in lower than estimate. The service ck in was alittle confusing for my first time .
They overbooked their appointments so it took longer than expected but everything else was fine.
My “08 Dodge Caliber was misfiring.WB diagnosed, moved spark plugs, replaced coils. They were experienced, fast, fair & affordable! This is my new car service provider & I give them a rating of “10”.
Recently purchased vehicle from WBCJ very good experience would recommend !
Took a few days to get my car serviced, but they were transparent about the timing and informative about the service needed and the cost.
I am very happy with Witten Brothers. I actually take my Toyota and Hyundai to this location for service and inspections because I trust that they will do the work required and only the work required. They are honest and do great service. I have also had this vehicle repaired at this shop before. It was done right the first time.
Great service, honest and helpful!
Great service, great people! Evan was super helpful in showing the ins and outs of my dream car. Him and his colleagues took the time to answer any questions my husband and I had with a smile! I greatly recommend everyone at Whitten brothers.
My experience at Whitten was nothing short of exemplary. My salesman Larry “Baseball” Cupp was friendly and extremely knowledgeable. The rest of the team was so easy to work with. Finally, the Jeep is absolutely awesome. I couldn’t recommend them more.
The only place to buy a car in RVA. Such great service and importantly even better people.
We just purchased a new 2022 Ram 1500 4x4 Laramie from Whitten Brothers off of Midlothian. In these trying times of pandemic shortages and high inflation it was nice to find a Company that still looks out for the customers. Providing a good choice in selection of vehicles and options with fare pricing. I would highly recommend this Product (Ram truck) and this dealership Whitten Brothers. Personal and professional, Sales and Financial staff. We thank you all for you help and services.
My salesmen was awesome,. Very nice he knew a lot about the vehicle and was willing to answer any questions I had
