Customer Testimonials
Had my 2013 Jeep Grand Cherokee serviced recently and Tracy provided such excellent service that I am making this dealership my vehicle home. She was very professional and kind. Have visited 3 other dealership and was not impressed. Tracy gets all the koodos!!!!!!
I had a great salesman Mr. Abdul who was very polite and helpful to get me into a vehicle that was exactly what I needed! I would recommend this dealership to anyone looking to have a great buying experience! Ask for Abdul!!!
It can take a little time to get an appointment here, but I know I can count on Whitten Brothers to take care of my car and keep it running in good shape. They have fit me for emergencies, of course. They don’t try to sell me service that I don’t need and work gets done quickly here.
Adam at Whitten made sure he understood the reason I was bringing the vehicle in for service. Problem was fixed . Good customer service.
Excellent service and done while I waited. On a scale of 1-10 regarding service... These guys are a 10+!
I was very pleased with the service we received at Whitten Brothers. I brought my car in for a problem with my navigation/radio and I also requested new braked pads. When they checked my brakes they told me that they did not need to be replaced. They easily could have replaced them and charge me but the did not. We were expecting to have to replace the navigation/radio but all that was required was an update. Their honest service was a pleasure and saved me money on my bill.
I was extremely pleased with the service, attention to detail, and overall experience with my recent purchase! In today's market, with the shortages of new vehicles, most dealers are asking above sticker price. This is taking advantage of the high demand, and taking advantage of the consumer. This dealership did not over price, and offered a fair market value. They also added a few things that were missing in the deal without charging extra! Big thanks to Chris, my salesman. He was just the right balance of informative and attentive follow up. He is a large reason I purchased ...
These Guys want to make sure your Done Right!
Chris and Whitten Brothers made everything easy. After my service was finished I asked Chris about some sap on my paint and he went the extra mile to see it was removed. Thanks for the first class service.
Whitten makes everything easy!
I received excellent customer service from start to finish thank you.
Nice and easy.
Always great, smart, friendly, honest service no matter how busy they are.
Adam did a great job of getting our recall work completed on a timely manner.
Awesome dealership. Highly recommend. Just awesome all together.
Short and sweet experience. Chris was kind, swift and got my oil changed much faster than I expected. Great service!!
Good customer service Quick process
This dealership is great. Everyone I encountered was helpful. I reached out to Josh Turner via email inquiring about trading or selling my Jeep, and placing an order for a Charger. He responded with great detail, and told me when I was ready to come see him. In right around 2 hours yesterday I had sold my Jeep, and had my 2021 Charger R/T order placed! I got a very fair offer initially, and was even able to get $200 more on my offer after explaining to Josh why I had a certain number in mind. Josh Turner is the man!
Quick check in. Took time to make sure what was needed was clear and that we were on same page of expectations. Vehicle returned in good condition. Care taken with seats & carpet Kept me informed of progress and determination of root cause. Little glitch with PCM update & cruise control but we’re getting it handled.
Didn't ultimately buy a car from them. But they were prompt and helpful in my search for one. Would recommend this dealer to others.
Engaging with this Whitten location is always a pleasurable experience. The service waiting area is always clean and quiet. The service staff are not only friendly, but have always been incredibly respectful and sincere. Typically my wait time is so short that I don’t really get to dive into doing any PhD work while I wait! That’s not a bad problem to have at all.
I brought my vehicle in for the standard 2 year service and had two relatively minor repair issues to include with the standard service.?Unfortunately the original repair issues were complicated by a software update that was part of the required warranty service. Once installed the updated software destroyed the radio. The radio then had to be replaced. There were delays receiving the replacement radio and door mirror which was one of the original repair requests. I want to thank and congratulate Tracey Boone, the Witten service representative for her tremendous diligence in chasing these problems and resolving them as quickly ...
Sales , service , & body shop , are all the same at whitten brothers , ive dealt with all 3 and they all get a 10+ , the best in the business , i drive 154 miles to buy & get repairs there & recently body repair , my truck was crashed from front to back but whittens body shop WOW ! , well you've seen the movie Christine, my ram came out the same , brand new , Thanks uh million Monty , Harrison , Dennis , and the paint guys , WOW ! ) I say to anyone save yourself a big headache, go to whitten brothers & leave Happy 😊
The best hospitality in my experience with customer service. Thanks job well done.
Efficient and polite. Had some system issues that was not their fault, still happy regardless!!!
My experience with Whitten Brothers was EXCELLENT! Ryan D. helped me find the exact car I wanted and Justin S. was amazing and very helpful in getting the lowest interest rate and so much more! All around EVERYONE was wonderful to work with! Thank you guys and I'll see you in two weeks when my son comes home!
Service is very fast and done right.
Whitten Brothers was an outstanding experience! I went there two times to look at a vehicle and Robert and Justin were both amazing! They were both very kind, they answered all my questions, they were very understanding and not pressuring at all! I ended up not purchasing the vehicle but I would 100% recommend Whitten Brothers to any family member or friend!
Whitten was awesome! They were able to get the parts for the recall on my car quickly. They provided me a loaner car while my car was being serviced and made sure they stayed in touch with me throughout the process! I would highly recommend the whitten service center!
I have bought 4 Jeep Grand Cherokees from them over many years. I have been very pleased with their service.
Took the vehicle in, did the work, and had it ready in less than two hours. Good job.
Great job as always taking care of my wrangler
Work was done in a timely fashion. I was updated everyday on the progress of the work.
Dean Williams is great to work with. He gets everything fixed the first time. Great experience.
Justin listened and did exactly what I wanted. After signing papers. He had already emptied all my personal belongings out of my trade-in and put in my new vehicle. That was a great surprise. Excellent work!!!!!!
Outstanding customer service!!!
Everyone we dealt with was very kind and courteous. I had two young children with me and they were treated so kindly. I would recommend dealing with this company.
Spectacular communication! Felt like we were being taken care of! Would not hesitate to come back. Thank you!!
I will forever be a Whitten Brothers customer, they were beyond a joy to work with! The experience was pure bliss from beginning to end! The sale associates were human, they were customer oriented & friendly! The salesmen nor manager tried to finesse or give excuses regarding pricing or negotiation! They were knowledgeable & very proficient while handling business. I know when I make another purchase Whitten Brothers is going to be my first stop!
Have to say it was one of the smoothest and fastest car sales I've ever experienced. Easy to get along with and great communication.
Great experience at the Service Department. Quick turn-around time, staff were easy to work with, and great service.
They completed everything my car needed and finished in a timely manner. Everyone was very nice and helpful. For years now they have serviced a Tribute & now my Jeep.
When I went to get my first state inspection I was confused. But with the staff and everyone guiding me to the right place. Everything was smooth and super easy. Highly recommend great place!!
Everyone from the GM Ray, to the Sales Manager, Ron, my salesman, Melvin, and my finance person, Jay, was 100% personable, professional, and helpful in assisting me in purchasing my first Mazda. The Mazda company has overtaken Toyota as the most reliable car company, and the vehicle I purchased, the Mazda CX-5, is rated number one in reliability and safety and overall best compact SUV by Consumer Reports, so they did not really need to sell me on the product. Their price was significantly lower than the other Mazda dealership in Richmond. They also offered a trade-in offer above Kelly Blue ...
