Customer Testimonials
Everyone from the GM Ray, to the Sales Manager, Ron, my salesman, Melvin, and my finance person, Jay, was 100% personable, professional, and helpful in assisting me in purchasing my first Mazda. The Mazda company has overtaken Toyota as the most reliable car company, and the vehicle I purchased, the Mazda CX-5, is rated number one in reliability and safety and overall best compact SUV by Consumer Reports, so they did not really need to sell me on the product. Their price was significantly lower than the other Mazda dealership in Richmond. They also offered a trade-in offer above Kelly Blue ...
Bruce and Hope were both very helpful with our purchase of our 2016 Jeep Cherokee. They went above and beyond to make sure we were satisfied in every aspect!
The salesman Josh was most helpful and showed us everything they had. I thought their prices were reasonable and they had some very low mileage 2019s. We later decided we needed to change what we were looking for from extended cabs to crew cabs so we did not end up buying from Whitten but were impressed with their salesman who was laid back, very informative and not high pressure.
With Ryan's warm welcome video, Willie's friendly sales and Hope's extensive walk-through as we finalized the purchase, I'm now a customer for LIFE! I had the BEST experience. I had a to buy a car quickly - the Whitten Brothers team not only made it possible and economical but also a really pleasant experience that made me honestly feel as if I were a longtime friend. Hope was so patient and empathetic as we walked through the final stages of finances. They even put on my tags and changed out my key fob batteries to ensure ...
It was a pleasure dealing with Evan. Initially, the price was a bit high but he kept in touch as he tried to work a deal to get me into my budget.
No issues. Truck was ready for me to pick up. Paperwork went smooth. Howard and Jon got me going in reasonable time frame. Recommended to anyone who wants to get a car. Have to go back for undercoating but don't anticipate any issues.
Abdul helped me reach my goal of truck ownership! He was so friendly and helpful. I did not feel pressured or anything. Very happy with him!
My family has been doing business with Whitten for years and its always been a great experience. Bruce BBQ Anderson was awesome to deal with very personable and worked with me to get me in my new car.
They are the best they really looked out for me and the service department is awesome is good as it gets very friendly people there.
Howard and the team at Whitten made the car buying process so easy! I’d recommend them to anyone looking for a new or used vehicle.
After dropping our daughter off at college, we decided to drop in for a quick look at a new Jeep Wrangler. This was on a Friday at 5 pm, and before closing at 6 we had a deal on a new Jeep and I traded a 2019 Chevy truck for a 2020 Ram Laramie sitting it the spot next to us. Well, that was easy and Willie made it happen, with our trade-ins 100 miles away! Switching vehicles was effortless as they met us halfway and dropped them off on our schedule. Great service and the price was right. Wish they were closer but a ...
Service was great and Willie was great to work with. He made it a wonderful car buying experience . Really appreciate the quick response to look at car and his willingness to be flexible with my achedule
I found this dealership online while shopping for a vehicle and they had the make, model and color that I was looking for which had been a difficulty earlier. I ended up working with Bruce BBQ Anderson and it was a great experience. He was very helpful. He was kind, knowledgeable and in no way a pushy sales person. While he continued to check on me and maintained communication in checking to see if I was still interested in the 2019 Jeep Cherokee that I ended up purchasing, he never tried to railroad me or talk me into anything that I ...
I purchased a 2019 Jeep Wrangler Unlimited Sport and my experience from start to finish was incredible. From walking in the door to driving away in my jeep, I couldn't have been happier. Both Margaret & Howard were friendly, helpful, and informative. This was my first car purchase in 10 years and I wouldn't have wanted it to be anywhere else other than Whitten Brothers with the help from Margaret & Howard. If you're buying a jeep there is no other place to go!
We just purchased a 2017 Jeep Grand Cherokee Limited. I had the pleasure of working with Bruce Anderson and it was a great experience. Our Financial Advisor Jay, was very informative and went above and beyond to get us the best possible rate. I will highly recommend these gentlemen to anyone who is interested in purchasing a new vehicle in a great atmosphere.
Howard was great. He was easy to work with and very professional. I am very happy with the Grand Cherokee Overland that I purchased. This is my second Whitten Grand Cherokee. I bought the first one from the Ashland location 8 years ago and am now giving it to my daughter.
I really enjoyed working with Bruce BBQ. He made the overall experience so delightful. Such a happy and knowledgable team. I would recommend this dealership to my friends and family.
Excellent service, excellent people! I am thrilled with my new Promaster! They made everything so easy!!! I will be buying another as soon as possible.... don’t waste your time trying elsewhere, these people know what they’re doing!!!
The folks there are competent and attentive. They found a way to add more discounts to get closer to the the price I wanted. Like all dealerships, their advertising draws one in with the promise of a lower price than will really happen. However, they are better than most in being more transparent. Getting the APR for financing from them required a question or two, but they came through and looked for the best deals. They delivered a clean vehicle ready to roll on short notice. There wasn't the typical pressure to buy lots of extra stuff (extended warranties, ...
Pleasant car buying experience, Bruce was a great help and he helped me find the car of my dreams! Definitely would recommend Bruce “BBQ” Anderson!
Quick and painless process. Had exactly what I was looking for already on the lot. Howard was very pleasant to work with would highly recommend him and Whitten brothers to friends and family.
BBQ Bruce was a pleasure to work with. He was knowledgeable, very patient and kind. This is our second car from Whitten Brothers. They are always a pleasure to work with. Hope is financing was also wonderful!
I am so glad to be a part of the Whitten Brother family. Everyone was so nice and accommodating. BBQ was very patient with me, and I wasn’t the easiest customer. I finally got the Jeep I have wanted for years!
Daniel O'Reilly was very friendly and helpful throughout the entire buying process. Would definitely send friends to him who are looking to buy in the future.
Howard Hall is a great no pressure salesperson who makes sure you are informed of their inventory and service / support after the sale. A very smooth truck buying experience.
I had a very relaxed, friendly and efficient process purchase process. My sales person Howard was excellent. This is my second purchase from Whitten and I will be back.
Bruce BBQ Anderson was our salesman he was prompt in responding to emails and communication was excellent. He answered all our questions and was extremely nice. He delivered the Ram and took time to explain all the features to me. I appreciate everything that everyone done at the dealership to make the delivery possible to us in North Carolina. Thank you and have a blessed day.
The people there were down to earth, supportive and very easy to work with. I would recommend them to anyone who is looking for a Jeep!
Bruce “BBQ” Anderson made the experience smooth and we were able to purchase two vehicles without a lot of hassle. The staff was incredibly helpful and patient with my family. Thanks guys!
Second time buyer and would buy from them again. Everyone was very nice and helpful with the finding and purchasing of my new ram truck.
My wife & I chose to buy a new car at Whitten Brothers of Richmond Jeep Chrysler Dodge Ram because they responded back to our inquiry quickly, were extremely helpful and personable. We will definitely be a return customer.
Bruce Anderson was super easy to work with. Was very personable and knowledgeable. Answered all of our questions and kept us updated. Everyone at Whitten was very nice and helpful.
I have always dreaded buying a vehicle and put it on par with going to the dentist. Willie and his team changed all of that. I didn't have to stay there all day. They gave me a fair price right away without playing games. Willie made this the best experience I ever had purchasing a vehicle. Thank you very much, Larry
I have purchased and leased several vehicles from this dealership and have always been happy with their sales. The service department is efficient and friendly.
Excellent service Tracy in service kept me informed during the entire service with several updates and progress reports. Service was easy to schedule and the work excellent
My service advisor, Tracey Boone, is awesome. She makes sure my vehicle is ready for pick-up on time and keeps me apprised of the status of the work as needed. The loaner cars are nice as well and they try to give a loaner that is similar to your vehicle. I purchased my 2019 Dodge Durango Blacktop from Trevon. The purchase experience was excellent and I HIGHLY recommend him as well.
Daniel did a great job. The only issue I had was waiting for at least a couple of hours waiting to sign the papers. I think you need to do something to streamline that process.
Very good service - took good care of all the things involved with my purchase - had an issue that needed to be attended to - Evan took care of it.
I had the best experience!!! Friendly people. It was a great experince getting my truck. They worked with me on getting me in a payment i could afford
I reseaved a oil change and tire rotation. Great service in a timely manner .The waiting area was very clean and organized .Thank you for the great service, I will continue to be a satisfied customer.
Answered all the questions I had. There are polite people here. A tour of the car was given. Everyone said hi and congrats to me.
Great experience with Jon Burfoot, who facilitated our purchase of our daughter's first car...a beautiful, affordable pre-owned Mazda 3 2019. Jon was informative, straight-talking, and easy-going throughout, and prepared for our visits to make the best use of our limited time. In short order, we landed on a beautiful, safe 2019 Mazda 3 for our 16 year old daughter. Couldn't be more pleased. Highly recommend.
I had a very easy trade-in experience. I was able to take the car home overnight to think about it and give it a good look over to be sure it met my needs. The next day I came in and most all paperwork was completed and I presented the few items that I wanted taken care of and those were included no problem.
They were very helpful moved my truck for me an even touched base with me while I was waiting to see if I needed anything
Bruce was a outstanding salesman!!! I looked for over a month for a vehicle,but once I called ya'll and Bruce answered the phone and guided me through over the phone I new I found the place I wanted to shop!! I was very impressed when I met Bruce:) He went out of his way when I had a issue after I purchased my jeep!!! I wouldn't shop no were else but whitten brothers!!! BUT ONLY IF BRUCE IS THERE!!!
Very easy to work with! Interacting with Sheri via text was the easiest way I've ever experienced when purchasing a new vehicle. Well worth the drive from Newpirt News to Richmond
Just a great team and a great experience at Whitten Brothers in Midlothian. Repeat customer here, and Bruce “BBQ” Anderson is a fantastic sales person. I will be back!
Mr. Burfoot and the staff at Whitten Brothers alway's goes above and beyond to make me feel important. I know they give me a great deal from the start also.
Howard Hall was absolutely incredible! He worked with me, gave advice most wouldnt, and understood that I knew what I wanted and not to try and sell me on anything other than what I wanted. I could never thank him enough for helping us find our perfect fit.
Keith my service advisor was excellent as always kept me informed and everything was great at the end of my experience with Whitten Brothers. I would recommend Keith at Whitten Brothers four every service visit
I had pain issue with my Chrysler Pacifica. The whole process was flawless and everyone was extremely professional and treated me with respect. Adam in Service kept me updated every step of the way. Rental and Warranty Repairs were efficient as well. Highly recom mend.
Very professional in got ball moving on my trade in and got job done. Thanks sale team was good did not take long to get job done.
Bruce Anderson was very helpful in helping me get my Jeep. He helped me to get the jeep that was right for me to be driving in.
I just bought my second vehicle from Bruce. I had a wonderful experience and will most likely return in the future.not only did he sell me a vehicle, but he also awarded me with his very own signature BBQ sauce!!
Used CarGurus to locate a Dodge Ram Pro Master City to purchase. Selected a used vehicle from Whitten Bros.; though it's over an hour away. I was immediately contacted by their sales department to set up an appointment at my convenience. When I arrived I was met by Howard Hall who took charge and presented the vehicle, which had been placed in front of their dealership. Great tour of the vehicle and ease of paperwork for the purchase.
Kevin was very knowledgeable about products and finance. I highly recommend him. I felt at ease with Kevin and I could see he wanted to make my buying experience an easy endeavor.
Honored our coupon (they sent us) even though it didn’t qualify. The service waiting room was stocked with plenty of coffee, snacks and adequate seating. Would definitely recommend.
I just wanted to thank Bruce for his help finding the right vehicle. He was very persistent/kind/courteous/and concerned about my needs in a vehicle. I wasn’t happy with my first choice so he worked on getting me in what I wanted. Bruce likes for you to get a feel for the vehicle by taking you on long test drives. Very patient.
both myself and my wife had an excellent experience here we bought her Jeep Cherokee first and then I went back and bought a ram 1500 longhorn. Everybody from start to finish from the salesman Bruce barbecue to the finance manager to the manager behind the counter to the other sales people everybody was very very pleasant treated us with respect and courtesy. Also we had our children with us the night my wife bought her Jeep and they went out of their way to treat our children super friendly and make sure that they had all kinds of little things ...
I don't often give top grades to businesses, but Whitten Brothers deserve to get the best! I had been to three car lots earlier in the day when I wanted to finish with one last look at Whitten Brothers. I had little hope of finding the SUV I was looking for, because of the tight specifications I required. Bill was great, he did not have me tramp around the lot looking at SUVs I didn't want, but rather researched my specs, found what I was looking for, we walked right out to it and it was perfect! The ...
Bruce "BBQ" is the best sales person I've ever had the pleasure in working with. Everyone there was very helpful in working with me to get everything I wanted and needed in buying my new car. Highly Recommend!
All my questions were answered, the representative was curious and helpful. He went above and beyond to see that we received our requests and did it with a smile.
The buying experience at Whitten Brothers Jeep, beginning with the sales rep, Jon Burfoot, & extending to the sales & finance managers, was very informative, friendly & professional. I often recommend Whitten & Jon to my friends & business associates.
Trevon met with me several times and came thru on all my questions. He also ensured I was satisfied with my purchase. Also after the sale was made, he hopped into the back of the truck and showed my wife and I how to program the Bluetooth and other controls. Later, when I returned to have undercoating done on the truck, I was given a rental (same as the truck I purchased).
The service that we received from Whitten was top-notch! Willie was wonderful to work with. We were in and out faster than I have experienced in any other dealerships in the past.
My buying experience with Kevin at Whitten Brothers was a great one. Kevin was knowledgeable and helped walk me through some decisions that ultimately led to my purchase. He offered his honest opinion during the process, which made me feel like I was shopping with a friend and not a sales person. I would recommend Kevin to friends and family.
She was pleasant to work with. She kept me updated on the status of my car. My Car was ready when promised. I received a shuttle ride to work.
Trevon was very pleasant to work with. He gave explanations of the vehicles we test drove, then helped me set things up in the new one before we left. He made sure I knew how to work all the accessories. Everyone was friendly, efficient and professional.
I had a great experience here at Whitten brothers of Midlothian. Bruce BBQ was my sales rep. The experience was very easy and laid back at all times. Zero pressure and he didn't try to upsell me at anytime. I told him/them what I was interested in and they had the two trucks I was interested in right up front when I arrived. He was very knowledgeable of the trucks. He also worked with me on the price of my trade in and of the truck I ended up buying " 2019 Longhorn Ram 1500" . I would recommend Bruce ...
Stopped in today b/c we will need to replace my husbands car for a bigger family SUV. We were pleasantly greeted by Kevin. He was very knowledgeable in answering all of our questions and made us feel welcomed even though we were just exploring for today. Will be back to purchase in a couple months.
I am so glad that I was able to connect with Raj. He was awesome to work with and it was great to catch up.
Great time buying a truck. Everyone was very polite and friendly. Also, it felt like there were honest with me which is very appreciated nowadays in this business.
I have always enjoyed working with whitten bros. Once again with this purchase I was impressed. Bruce Anderson was a great salesman, he answered all my questions and was very knowledgeable about all the technical equipment on the new vehicles. Whitten bros and Bruce made me feel appreciated, very relaxed no pressure environment, keep up the great work.
Outstanding service and very knowledgeable about the features of my truck. I have spread the word about your dealership and recommended to all my dodge buddies to visit Whitten Brothers
Willie was knowledgeable, resourceful, and responsive. He made the overall car buying experience easy as 123. If you’re buying a car definitely ask for Willie, you will be glad that you did!!
BBQ Bruce was very knowledgeable and easy to work with. He used the vast resources of the Whitten Brother machine to find just what I was looking for at a fair price. We were blessed to have such great service and are thankful for such a dealership in our area.
I enjoyed my experience at Whitten Ram and my sales guy 'BBQ Bruce'. He helped me with my options until we decided the best truck for me! Thanks!
Outstanding service...BBQ, helped me through the whole time, he answered any questions I had and still extended his service by letting me everything I needed.
Father in Law purchased a vehicle at Whitten through BBQ. He suggested we check with BBQ. Found what we wanted online. Contacted BBQ he had it ready for a test drive when we arrived. BBQ explained everything...no surprises. Very streamlined process. Very happy with entire staff...easy peesy.
The great sales experience I had at Whitten Brothers did not stop with my purchase. Howard has followed up with me, and on several occasions has answered questions about my new Jeep. I cannot say enough about Howard, and all the people I have dealt with at Whitten.
I have a great experience purchasing a Jeep Compass at Whitten. Howard Hall went above and beyond. It's the third vehicle I've purchased from Howard, and I highly recommend Whitten's focus on the customer experience.
This is the 3rd vehicle my family has purchased from Willie. Great interaction and overall service. After the purchase of the Ram truck, Willie pointed out a defect prior to me leaving and indicated it would be fixed immediately. I think this is excellent customer service and would definitely recommend Willie to others considering a purchase of a vehicle.
Kevin Raj was most knowledgeable about the Jeep Grand Cherokee I purchased for my daughter. We were in and out of the dealership in a couple of hours. I recommend Kevin for your auto needs.
Bought my 5th car from Whitten, and my 3rd from Bruce Anderson. Bruce is my favorite sales person and is extremely friendly and knowledgeable! My next car will be from Whitten and Bruce!
Howard was wonderful. He took the time to make sure I found what I wanted and made sure the process was quick and painless. I will go back to Whitten Brothers and Howard for my next Jeep.
I found my Ram 1500 bighorn on line. First I had BBQ as my salesman he took me on a long test drive and was not in a hurry and answered all of my questions. I wanted to come back the next day with my brother and he was scheduled to be off for a few days. No pressure to buy right then or from him. He directed me to Abdul the next day but I ended up working with Howard. Again could not have been more pleased. I did not feel pressured or rushed. Very good experience.
My wife and I purchased a new Pacifica from Willie. He did a great job explaining our options and got us the van we wanted with no hassle. We highly recommend Willie.
We visited Whitten Brothers on Friday the 7th of February. Kevin Raj helped us with the selection of vehicle, my husband knew what he wanted and Kevin was very helpful. He went out of his way to help. He was very informed on vehicle, explaining the features of the Dodge Durango. We left with a new ride Would recommend this dealership especial Kevin and the team that helped. Have a wonderful day. The Townsend's
If your looking for a new Jeep come see Willie Stewart! Great salesman, very personable, and made the purchase easy and fast! Highly recommend him and Whitten!
Tremendous experience at Whitten Brothers. This was my third vehicle I purchase at Whitten. Thanks so much. I will always choose Whitten Brothers, best experience.
I told Howard what I wanted, a Challenger 1320 Scat pack. He found a couple of options for me and one was just what I was looking for. Howard was easy to talk to and assured me that he wanted me to be satisfied and gave me what insight he could to get the right options that suited me. Next time I need a vehicle I will call on Howard. Thank you for all your help
Kevin is awesome! The entire team is amazing! The car is just what we wanted! The finance team was professional, quick and easy. Thank you team Whitten!
Howard was great from the start. Listened to what I wanted and did not try to push me into something I didn't need. He also provided great advice for general purchasing and resale consideration. Everyone worked hard to get me a deal I could feel good about. My only negative was the amount of time it took to actually complete the paperwork. We arrived at five pm with a signed deal already made and it was over two hours before we were complete. Has to be a better way.
I just said a few words to Willie of what I was looking in a new car and he immediately took me to see the Jeep Compass Limited edition that my son and I loved. It really matched our lifestyle as we are very sporty family of two, we love feel comfortable in our car as we love to travel by car. Technology is our thing and this car has everything we were looking for and Willie understood right away what we were talking about it. Of course the process to buy a car is long but, everything went fine ...
Good experience for the purchase of my grandson’s first vehicle. No pressure with the salesman, only some with the after market extra like undercoating.
Before making the purchase, I saw the truck listed on the web and decided to take a look at first hand because my wife and I were about to fly to Phoenix, AZ to look at a couple of trucks. Once I meet Willie and test drove the truck, it was almost a done deal, but I had to bring the Master of Coin by to look at it the next day. Everything went well and we both truly enjoy our new purchase...Thanks Willie!!!
Bruce Anderson did an awesome job of getting me into the car i wanted. I definitely will refer everyone to him. I really appreciate everything
Willie was excellent as was everyone who helped me get into this truck. The price was as advertised and the deal went well. Thank tou
I only went in to do some test drives to see what I liked and what felt good to drive. Willie was so amazing and not only listened to what I liked, but was there through my nerves of being able to do all the paperwork. I can't recommend him and this dealership enough!
